Position : Customer Service Specialist Company : Queuemed Healthtech Sdn Bhd Contract : Full time
Salary : Undisclose
Location : Kuala Lumpur, Kuala Lumpur Postcode :
Posting Date : 19 Nov 2022 Closing Date : 19 Dec 2022
Academic Qualification : Language Requirement : No
Job Description
Job Responsibility -Holds responsibility to respond to user inquiry via messaging social platform and email. -Holds responsibility to always maintain excellent reviews, best relationship with the end user as first contact solution provider. -Review end user feedback and complaints and provide recovery for best customer experience. -Understand QMed Asia product and include during providing solution to promote to the public. -Promote QMed Asia product and service using social platform campaign. -Update System Information for social platform(chabot). -Analyse monthly user pattern data to improve customer experience. -Follow the guidelines to provide deeper value to the public, usage and other KPI's as defined in the SLA. Proactively report to Superior/Manager for all updates and suggestion plan with minimal supervision & follow ups. -Understand user's need from customer journeys and build an engagement plan with Account -Manager in a personalized fashion that focus on the Job Requirements
Job Benifits benefits to patients/consumers. -Work cross-functionally in a collaborative environment with teams such as business services, operations, product team, data management, and marketing. -Be the liaison between end users and internal team to provide the best customer experience. -Fulfil all scope of service provided by Qmed Asia Customer Success and meet deadline to increase value of service from time to time. -Prepare comprehensive report for all task as means of documentation and provide comprehensive feedback to Superior/Manager for technical observations. -Self-initiative to increase own's knowledge regarding the company's industry and ecosystem and attend self-development course frequently. -Leverage on your expertise, competitive analysis, internal/external data, and user feedback to build the next generation of engaging app experiences for our users.
Job Application
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