Job ResponsibilityJob Responsibilities
* To handle all inquiries/issues from global customers on multiple channel including email, chat, voice and social media
* To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
* To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
* To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
* To handle all inquiries/issues from global customers.
* To handle complaints and feedback related to websites, products, platforms, and services, etc.
Better to have
1. Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
2. Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
3. Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
4. Polished delivery: ability to communicate in a structured and professional manner.
5. Quick learner: ability to ramp up quickly and act on feedback constructively.
6. Ability to multi-task while effectively communicating global Customers, team members and operations management in KL and overseas in BJ.
Job Requirements
* Excellent command of spoken and written English and Vietnamese as the role requires the candidate to deal with clients from Oversea.
* Strong customer service skills, highly motivated team-player.
* Basic knowledge of digital asset exchange/trading.
* Demonstrated ability to motivate others and achieve results.
* Fast typing skills (at least 40 words per minute).
* Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications.
* Call center customer service-related work experience is preferred.
* Willing to work on shift rotation
* Education Level : Degree and above, related to any major.
* Willing to work in Tun Razak Exchange (walking distance to MRT TRX)
Job RequirementsJob Benifits
