Position : Customer Service Representative (mandarin speaker) Company : FlyGosh SDN. BHD. Contract : Full Time
Salary : Upto RM5,000.0 Per Month
Location : Kuala Lumpur, Kuala Lumpur Postcode : 50470
Posting Date : 29 Nov 2022 Closing Date : 13 Oct 2023
Academic Qualification : No Limit Language Requirement : EN,ZH
Job Description
Job Responsibility
Provide excellent support experience to customers via all relevant communication channels.
Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Build sustainable relationships and engage customers by taking the extra mile.
Training will be provided.
Job Requirements
Candidate must possess at least a High School, SPM, Diploma, Bachelor's Degree, Post Graduate Diploma, Master's Degree in any field.
Open to Malaysians or foreign candidates who speak and write fluent Mandarin.
Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
Possessed strong time management skills and motivated to exceed expectations.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
Excellent verbal and written communication skills in English and Mandarin.
Job Benifits
Attractive Remuneration and salary package.
Comprehensive Medical Care and Insurance Coverage.
Premium & Instagram Mable Workspaces.
Engagement & Recognition Programs.
Strong Learning & Development plans for your growth and career acceleration.
Easy to locate area with direct access to public transport.
Enjoy flexible working arrangements.
Be coached and mentored by experts in your field.
Job Application
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