Job Responsibilityo Provide mall information about products and services such as car park, retail location, shopping promotion.
o Attend to shoppers' queries, feedback and complaints.
o To manage incoming calls to ensure customer's queries and referral of services are answered promptly and professionally.
o Ensure all Lost & Found cases reported to you are properly handled, accurately documented, items secured and all procedures pertaining to lost and found are strictly to.
o Handle all young children who are apart from their parents / guardians with care and attention. Ensure the child is calmed and remain safe in your custody until claimed by the parents / guardians - to adhere to Lost Child SOP strictly.
o Provide gift wrapping service. Ensure all items are wrapped nicely and presentable.
o Provide basic first aid during accident / incident in the mall.
o Be mall ambassadors by providing exemplary customer services with compliments from shoppers.
o To keep proper log of records for all incident and issues handled or faced throughout the day including all tenants' matters.
Job RequirementsJob Benifits
