Position : Customer Service Officer - Offshore (Remote Available) Company : Mytree Sdn Bhd Contract : Full time
Salary : Undisclose
Location : Petaling Jaya, Selangor Postcode :
Posting Date : 07 Nov 2022 Closing Date : 07 Dec 2022
Academic Qualification : Language Requirement : No
Job Description
Job Responsibility CHINESE IS A MUST
CUSTOMER SERVICE OFFICER - OFFSHORE Get to know our Team: TreeDots is a platform that helps to redistribute unsold inventories in the F&B market from suppliers to businesses like restaurants, cafes etc. Through this platform, we aim to improve efficiency and productivity of F&B users to achieve more with less resources and preventing any unnecessary wastage. We are looking for Customer Success Officers to join our family! Responsibilities: ? Contact existing customers via outgoing calls to explain how our app works and show them the Job Requirements
Job Benifits benefits ? Proactively guide customers through the onboarding process onto our platforms ? Conduct upselling of current products to existing customers ? Handle incoming queries and feedback from customers and provide technical and product support via multiple channels ? Payment method conversion for customers ? Liaise with relevant departments to drive customer resolution ? Reach out to customers who are late on payments and arrange for payment collections ? Revival of churned customers ? Adhoc duties when required Requirements: ? Great interpersonal and communication skills ? Must have excellent Chinese oral and reading skills ? Must have experience in a Food & Beverage Industry ? Preferably with Call Center Experience ? Proficient in multiple languages / dialects is a plus ? Must be willing to work 6 days a week - normal office hours ? Could either be Remote or Office-Based depending on your preference ? Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems ? Strong ownership in your performance and its impact to the company ? Prior experience in Telesales, Telemarketing and Customer Service strongly preferre
Job Application
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