Position : Customer Service Officer (based in Melaka City) - Welcome Fresh Graduate/without Experience Company : Agensi Pekerjaan Asia Recruit Sdn Bhd Contract : Full Time
Salary : RM2,000.0 - RM2,700.0 Per Month
Location : Melaka, Melaka Postcode : 75100
Posting Date : 24 Nov 2022 Closing Date : 08 Jan 2023
Academic Qualification : Secondary/SPM/'O' Level Language Requirement : EN,ZH
Job Description
Job Responsibility
Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation
Follow up and resolve customers complains and ensure IT is close to satisfaction
Work closely with team members and leaders at all times to achieve quality results and productivity
To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure
Participate in ad-hoc projects as required
Proactively identify areas of service and procedural improvement and make recommendations to the team leader
Any other duties assigned by the team leader
Job Requirements
Minimum qualification: SPM with 2 years call center experience
Fresh Graduates (Diploma) or (Degree) are encouraged to apply
Must be able to communicate and write well in English
Ability to speak Mandarin will be an added advantages but not necessary
Good interpersonal and communication skills
Basic computer literacy (MS Office)
Willing to on rotation shift. 5 working days with 2 days off per week
Job Benifits
Shift Allowance = RM9 per night shift
Customer Service Allowance - RM150
KPI Allowance = up to RM 300
Language Allowance (Mandarin speaker only) = up to RM 600
EPF and SOCSO contribution
Must be able to work on shift basis with additional allowance of RM150 (1 shift = 9.5 hours) (5 working days, 2 days off
Job Application
To apply online for Customer Service Officer (based in Melaka City) - Welcome Fresh Graduate/without Experience, kindly click the button below.
