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Customer Service / Helpdesk
Customer Service Officer
Customer Service Officer
Selangor
Petaling Jaya
Full Time
Customer Service / Helpdesk
QCD Technology (M) Sdn Bhd
Post
11 Nov
2022
Expiry
11 Nov
2023
Job Information
Position :
Customer Service Officer
Company :
QCD Technology (M) Sdn Bhd
Contract :
Full Time
Salary :
RM2,100.0 - RM2,450.0 Per Month
Location :
Petaling Jaya, Selangor
Postcode :
46150
Posting Date :
11 Nov 2022
Closing Date :
11 Nov 2023
Academic Qualification :
Secondary/SPM/'O' Level
Language Requirement :
EN,MS
Job Description
Job Responsibility
Good communication skills to explain technical issues in layman's terms to customers.
Good organizational skills, manage paperwork well, comply with process workflow.
To comply with QCD procedures and follow duty roster if work days fall on Saturdays, Sundays and public holidays.
Courteous and patient, particularly to older customers who have more issues with technical problems.
High level of trust, discipline and integrity are required to steer clear of bribes or rendering favour in exchange for monetary gain.
Follow guidelines and regulations, especially concerning brand products.
Well care and maintain relationships with customers.
Using recommended tools and observing ESD (electro-static discharge) precaution as specified by product repair and servicing procedure.
Providing technical support to help CSO with servicing Front Counter customers.
Complying with Apple set service guideline and QCD workflow processes.
Job Requirements
Minimum SPM certificate or/with sufficiently good grades to qualify in School of Electronics and Infocomm Technology or relevant qualification.
Fresh graduates are welcome to apply
and will be considered as entry-level employee.
Acquiring skills in using diagnostic tools and test programs.
Familiar with smart phone application.
Fluent in English. Good conversation skills in other local languages (Mandarin, Tamil or Bahasa Malaysia) is an advantage.
Adaptable to working long and flexible hours, if required.
Good personal grooming with good time management.
Job Benifits
EPF
SOCSO
EIS
Overtime
Medical Claim
Annual Leave
Bonus
Performance recognition rewards
Job Application
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