Customer Service Officer

Position : Customer Service Officer
Company : QCD
Contract : Full Time

Salary : RM2,300.0+++ Per Month

Location : Petaling Jaya, Selangor
Postcode : 46150

Posting Date : 11 Nov 2022
Closing Date : 11 Nov 2023

Academic Qualification : Diploma
Language Requirement : EN,MS

Job Responsibility

• Software Skills
  • Render assistance to walk-in customer who has problems with Apps, setups, loading applications, system hang-ups, etc.
  • Understand the different fault causes among (a) environmental factor, (b) hardware factor (c) software and (d) operational
  • Understand Malwares, intrusion, phishing, viruses. Usage of antivirus.

• Communications & Networking
  • Assist with the device setup controls on network connections:
  • Wi-Fi, Bluetooth, wired access
  • Internet access: DNS, IP addressing, URL, etc.
  • Software updates

• Customer Services
  • Correspond with customers via email, phone, WhatsApp, etc. to follow up to on repairs for same-day collection cases.
  • Visit e-learning website to do self-paced courses (If necessarily although training is provided.)

• Diagnosis, Fault Finding & Solutions
  • Provide first level screening and fault analysis. If the problem is hardware, recommend solutions.
  • Diagnose, isolate the fault(s) and recommend the solution to the customer.

Job Requirements

• Familiar with smart phone application.
• Good communication skills to explain technical issues in layman's terms to customers.
• Fluent in English. Good conversation skills in other local languages (Mandarin, Tamil or Bahasa Malaysia) is an advantage.
• Good organizational skills, manage paperwork well,  comply with process workflow.
• Adaptable to working long and flexible hours, if required.
• Able to comply with QCD procedures and follow duty roster if work days fall on Saturdays, Sundays and public holidays.
• Courteous and patient, particularly to older customers who have more issues with technical problems.
• High level of trust, discipline and integrity are required to steer clear of bribes or rendering favour in exchange for monetary gain.
• Good personal grooming with good time management.

Job Benifits

• EPF
• SOCSO
• Overtime
• Medical Claim
• Annual Leave
• Bonus
• Performance recognition rewards

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