Job ResponsibilityJOB TITLE: CUSTOMER EXPERIENCE SPECIALIST (MANDARIN SPEAKING)
WHAT WILL YOU DO:
- Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails.
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
- Identifies and escalates difficult and complex issues to senior team members.
- Maintains a positive, empathetic and professional attitude towards customer.
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system.
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions.
- Liaises with external vendors and service operators to fulfil booking changes.
- Keeps updated with company procedures and processes.
- Shares customer feedback with relevant departments for further improvements.
Job Requirements- Minimum qualifications: SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above.
- Fresh graduates are encouraged to apply.
- Proficient in English & Mandarin (both verbal and written), Cantonese is an added advantage.
- Previous experience in customer service is an added advantage.
- Able to work shifts (including weekends, public holidays, overnight).
- Possess a problem-solving mindset to proactively find solutions for customer needs.
- Strong written and verbal communication skills to communicate clearly and effectively with our customers.
- Good team player to work collaboratively in a team environment.
- Keen attention to detail in completing tasks accurately and thoroughly.
Job Benifits- Training will be provided.
- Good environment
