Customer Service (Mandarin GENM)

Position : Customer Service (Mandarin GENM)
Company : Envo BPO Services Sdn Bhd
Contract : Full Time

Salary : RM2,800.0 - RM3,000.0 Per Month

Location : Petaling Jaya, Selangor
Postcode : 46050

Posting Date : 04 Nov 2022
Closing Date : 13 Jul 2023

Academic Qualification : Diploma
Language Requirement : EN,MS,ZH

Job Responsibility

• Respond to customer enquiries within the agreed response time
• Resolve customer enquiries through our support channels
• Provide relevant service recovery, support, and recommendations to customers
• Support customer on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution
• Accurately record and escalate customers' feedback and bugs to relevant departments

Job Requirements

• Fluent in Mandarin will add on advantage
• Candidate must possess at least a SPM / Diploma or relevant certificate in any field
• Required language(s): Mandarin & English
• Minimum 1 year experience in Customer Services field (call center is advantageous)
• Good presentation & negotiation skills with the ability to customize the product to customer needs
• Computer literate
• Positive working attitude and able to work in a fast paced and dynamic environment
• Independent, proactive and self-driven

Job Benifits

• EPF
• SOCSO
• Medical benefits
• Annual leave
• Attendance Allowance
• Shift Allowance 
  
• Training Provided
• Near to transportation

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