Position : Customer Service Executive (Social Media/Email) Company : Telecontinent Sdn Bhd Contract : Full Time
Salary : RM1,850.0 - RM2,050.0 Per Month
Location : Imbi, Kuala Lumpur Postcode : 55100
Posting Date : 12 Oct 2022 Closing Date : 11 Dec 2022
Academic Qualification : Language Requirement : EN
Job Description
Job Responsibility
Able to handle incoming customer enquiries over the digital channels (e.g. Emails, Facebook, Twitter, etc.) or handle walk-in customers by providing accurate, efficient, and quality service.
Willingness to take responsibility and be accountable to handle customer issues in a professional and courteous manner;
Possess reasonably strong analytical skills to identify cause of problems and recommend solutions; ability to manage complaint and irate customers.
Ability to work under pressure and with minimum supervision;
Ability to multi-task and with good attention to detail;
Job Requirements
Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply preferably with related working experience in social media/ email handling experience;
Good command in English and Bahasa Malaysia (read, written, and spoken)
Good knowledge of social media lingo and terms
Capable of reaching typing speed of at least 35 - 40 words per minute;
Computer literate with basic knowledge of MS Office applications,
Able to start immediately/ anytime
Pass pre-phone interview & written assessments
Job Benifits
language Allowance RM 300 ( Mandarin speaker )
EPF
SOCSO
Language
Shift
Overtime
Bonus
Commission
Job Application
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