Customer Service Executive (Inbound)

Position : Customer Service Executive (Inbound)
Company : Redberry Contact Center Sdn Bhd
Contract : Full Time

Salary : RM2,300.0+++ Per Month

Location : Petaling Jaya, Selangor
Postcode : 46200

Posting Date : 16 Nov 2022
Closing Date : 01 Aug 2023

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : EN

Job Responsibility

• Handle incoming calls/WhatsApp Chat/Emails and inquiries about the financial product
• Patiently listen to customer's inquiries or problems
• Deliver polite and accurate responses to customers in a timely manner
• Foster and build relationships with customers
• Follow company procedures, guidelines and policies set
• To serve Singaporean customer

Job Requirements

• Customer Service Executive - WhatsApp Chat/Email/Call (Financial Institution)
• EXCELLENT command of English (spoken & written)
• Preferably with 1-3 years of customer service experience in a contact center OR banking/insurance industry
• MUST have exposure to insurance & credit card (either selling or as a consumer)
• Applicant must be well versed with mobile apps
• Strong Communication Skills and Ability to Multi-Task
• Dynamic, energetic, and result-oriented team player with good interpersonal skills
• MUST BE ABLE TO START IMMEDIATELY
• MUST BE WILLING TO BE BASED IN OFFICE SECTION 13, PETALING JAYA
• Working hours: Monday - Friday, 8:30 am to 6:00 pm
• To observe Singapore Public Holiday

Job Benifits

• Basic Salary of RM 2,300 *(non-negotiable)*
• Leaves
• Medical Coverage
• PAID Training is provided
• Personal Development & Career Progress
• Smart Casual Dress Code

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