Job ResponsibilityAbout the job
- We are looking for an individual who is customer-focused and enjoys providing excellent concierge service over the phone. He/She will be responsible for looking after the requests of our premium customers in Hong Kong and Macau, providing personalized service, meeting their needs and expectation whilst at the same time ensuring internal quality standards are kept and following established turnaround times.
Your Role As A Lifestyle Concierge (Customer Service Executive) include:
- Will be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to establish a credible rapport
- Strives to leave the customer with a positive customer experience after every contact
- Providing innovative and resourceful solutions and recommendations to all types of requests
- Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.
- Is able to be highly resourceful, solution-oriented show a strong investigative nature
- Is actively seeking for the latest and most updated information relative to lifestyle needs and trends to be able to support the lifestyle needs of affluent customers.
- Has a detailed understanding of client's brand promise, and uses program benefits and privileges to better fulfill customer requests.
- As a brand ambassador for our clients, represents clients' brands in a professional manner that builds their market profile.
- Seeks to provide the best possible customer experience.
Job Requirements*** Please read through the requirement before apply for this job ***
Ideal Candidate Profile:
- Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
- 1 to 2 years of customer service experience in any industry.
- Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage.
- Omnichannel work experience is preferred - phone, email and chat
- Firsthand city knowledge of local events and ability to spot trends nationwide
- Experience working directly with international contacts for the fulfillment of reservations
- Proven experience working with affluent customers
- Strong communication and customer service skills
- Speaks fluent Cantonese and English, able to write in Mandarin
- Able to work rotating shift based on schedule (covering weekends and public holidays)
Job Benifits- EPF and Socso Provided
- Shift Allowances
- Lifestyles Benefits (dental, vision, medical checks, vacations)
- Insurance coverage for Term Life, Inpatient, Outpatient (extended to family members)
- Birthday Gift
- Festive Celebrations
- Annual Increment (depend on performance)
- Annual Bonus (depend on performance)
- Near Abdullah Hukum LRT / KTM Station
- Career Advancement
