Customer Service Executive

Position : Customer Service Executive
Company : ATX (M) Sdn Bhd
Contract : Full Time

Salary : RM2,000.0 - RM2,600.0 Per Month

Location : Petaling Jaya, Selangor
Postcode : 47400

Posting Date : 08 Nov 2022
Closing Date : 08 Nov 2023

Academic Qualification :
Language Requirement : EN,MS,ZH

Job Responsibility

• Handle inbound and outbound contacts in a courteous, timely and professional manner.
• Ensure first contact resolution through problem resolution and efficient email handling.
• Accurately record and handle customer issues in appropriate systems/spreadsheets.
• Utilize the knowledge base and training to accurately answer customer questions while following all required scripts, policies and procedures.
• Comply with requirements regarding confidential and personal information.
• Escalate customer issues to appropriate internal or external partners.
• Comply with all attendance and work schedule requirements

Job Requirements

• Diploma/Bachelor's degree preferred in business administration, communications, or a related field.
• 2+ years of experience in customer service related fields and related industries.
• Problem solving skills and excellent spoken and written communication in English and Bahasa required
• Must be a self-starter and able to independently move, prioritize tasks, and meet deadlines
• Must be able to use Microsoft Office
• Accordia Solution experience a plus
• Fresh Graduates are also encouraged to apply

Job Benifits

To apply online for Customer Service Executive, kindly click the button below.

Apply Job Online