Job ResponsibilityHow will you make an impact in this role?
- Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
- Build meaningful relationship through consultative questioning to ensure added value for the customer
- Enhance our customers' experience by identifying opportunities to offer products based on our Cardmembers' needs
- Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
- Meet and exceed quality goals, compliance regulations and productivity targets
- Document necessary information
- Re-prioritize to adapt to the ever-changing environment
Job RequirementsYou Lead the Way. We've Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible -- and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day - from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
Preferred Skills:
- Demonstrate personal excellence by remaining positive in difficult situations
- Display a passion to serve by delivering extraordinary service in every interaction with our customers
- The ability to work in a fast-paced environment as well as multitask and re-prioritise on a regular basis
- Strong interpersonal, communication and listening skills
- Strong verbal and written communication skills
- Confidence to position and sell products or services
- Excellent negotiation, influential and resourceful skills
- Analytical and problem-solving skills with strong attention to detail
- Outstanding organisational skills
Qualifications:
- High School Diploma or equivalent
- Proficiency in Cantonese, English and Mandarin
- Shift flexibility requirements - Full time, night shift experience preferred
Job Benifits
