Customer Service Executive

Position : Customer Service Executive
Company : Promicom Services (M) Sdn Bhd
Contract : Full Time

Salary : Upto RM2,000.0 Per Month

Location : Shah Alam, Selangor
Postcode : 40150

Posting Date : 23 Aug 2022
Closing Date : 22 Aug 2023

Academic Qualification :
Language Requirement : EN,MS

Job Responsibility

• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Job Requirements

• Fresh Graduate / Customer Service - 24/7 Shift Rotation - Start Immediately! Basic Rm1800 - Rm2000
• Candidates without experience are encouraged to apply, training will be provided.
  
• Possess minimum education level, SPM and above.
  
• Ability to work on a rotational 24/7 shift
• Previous working experience in customer service, or customer service related fields (i.e. Tel
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively

Job Benifits

• Annual leave and sick leave
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.
• Allowances up to RM 450/month
• Over Time Pay

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