Job ResponsibilityJOB SUMMARY
1. Provide patient advocacy services to achieve and maintain expected standards of patient care and service.
2. Patient relations in terms of addressing patient queries, arrangement/booking/reminders of appointments for outpatient visits/ tele-consultation (Consultants & Dietician) & Covid19 testing and related projects connected to patient service and patient relations (assistance in patient's stay; ie Homestay/ Hotel, booking/ cancellation/ changes in/of air-tickets, extension of visa application, transportation, arrangement & liaise with foreign patient for courier of medication etc)
3. Manage patients feedbacks; from patient till investigation with related departments and to analyse monthly Survey Forms (compilation of Survey Forms and Analysis).
Requirements
1. People-oriented, those with nursing/medical/hospitality background is encouraged (but not essential) in helping to facilitate the booking of appointments, handling of patient enquiries and general information on the products & services of hospital
2. Inter-departmental process flow of hospital services
3. Team work, able to work independently and have initiative/willingness to learn, flexible
4. Good PR skills and able to communicate well with all levels of staff
5. Basic computer skills (Microsoft Word, Excel) and knowledge in MS ISO 9001 standards
6. Multi-lingual, able to speak and write in English & Bahasa Malaysia is essential. Able to converse in local dialects such as Hokkien, Mandarin, Cantonese and/or Tamil is an added advantage. Ability to converse in Bahasa Indonesia is a plus point.
Salary will commensurate with years of experience in the relevant position.
Please write in to
[email protected] by 11th March, 2022. Only shortlisted candidates will be called for interview.
Job RequirementsJob Benifits
