Job ResponsibilityJOB REQUIREMENTS:
o Age group: Up to 50 years old
o Minimum Qualification:
- SPM/O-Level with at least 2 years working experience in customer service
- Diploma/Degree with 1-year experience working experience in customer service
o Good command of spoken and written English and Bahasa Malaysia
o Able to work on public holidays, weekends and on rotational shift
o Able to start immediately
o Malaysians only
JOB DESCRIPTION:
o Professionally Interact with customers via voice (end to end handling of calls) as part of inbound
and outbound function to provide information and assistance
o Escalated complaints or requests via Service Requests & Trouble Tickets
o Cross-selling of all products and services including all upgrades for product & packages
o Spin-gating attempt for customers who request to downgrade their packs
o Achieve productivity standards and goals while maintaining the highest level of customer service
o Undertake any other duties as-and-when assigned by the Management
o You will be accountable for meeting individual (KPIs) and team goals
Job RequirementsJob Benifits
