Job ResponsibilityResponsibilities
o Respond professionally to Inbound/ Outbound/ Social Media.
o Able to communicate ( both spoken and written ) in English.
o To analyze, create and resolve tickets (if applicable).
o To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests.
o Identified and escalated priority issues per client specifications
o Displayed courtesy and strong interpersonal skills with all customer interactions.
o Assume additional responsibilities as assigned
Requirements
o Good Degree from a recognized university
o Both fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience)
o Strong communication skills in email, face-to-face conversation and messenger discussion
o Strong logical thinking and problem-solving skills at all times
o Good team player, positive attitude and eager to learn
o Driven and motivated
o Has passion in the eCommerce industry
o Possess own transport
o Able to work on 24/7 shift
Job RequirementsJob Benifits
