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Customer Service - Based in Melaka City (welcome Fresh Graduate/without Experience)

Job Information

Position : Customer Service - Based in Melaka City (welcome Fresh Graduate/without Experience)
Company : Agensi Pekerjaan Asia Recruit Sdn Bhd
Contract : Full Time

Salary : RM2,000.0 - RM2,700.0 Per Month

Location : Melaka City, Melaka
Postcode : 75100

Posting Date : 02 Dec 2022
Closing Date : 16 Jan 2023

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : EN,ZH

Job Description

Job Responsibility
  • Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation
  • Follow up and resolve customers complains and ensure IT is close to satisfaction
  • Work closely with team members and leaders at all times to achieve quality results and productivity
  • To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure
  • Participate in ad-hoc projects as required
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader
  • Any other duties assigned by the team leader

Job Requirements
  • Minimum qualification: SPM with 2 years call center experience
  • Fresh Graduates (Diploma) or (Degree) are encouraged to apply
  • Must be able to communicate and write well in English
  • Ability to speak Mandarin will be an added advantages but not necessary
  • Good interpersonal and communication skills
  • Basic computer literacy (MS Office)
  • Willing to on 24/7 rotation shift, 5 working days

Job Benifits
  • Shift Allowance = RM9 per night shift
  • Customer Service Allowance = RM150
  • KPI Allowance = up to RM 300
  • Language Allowance (Mandarin) = up to RM 600
  • EPF and SOCSO contribution
  • Must be able to work on shift basis (1 shift = 9.5 hours) (5 working days)

Job Application

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