Job ResponsibilityCustomer Service Assistant - Setia City Mall
If you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you.
Customer Service Assistant is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner. Your role includes but not limited to:
Communication with shoppers and tenants in person or via phone call.
Ensuring all customer facilities such as strollers and wheelchairs are in good working condition and maintained at high standard of cleanliness
Conducting internal daily floor checks including tenant opening and closing hour.
Taxi queue monitoring to ensuring compliance to the mall rules and regulations.
Attending to emergencies and responding according to the center Standard Operating Procedure
Concierge desk administration duties
Work closely with other departments to ensure smooth daily operations of the mall
Assist in mall marketing events and campaigns such as handling gift redemption, lucky draws, contest forms etc.
Essential to this role is experience in customer service with an approachable and friendly demeanor. Excellent proficiency in English is a must have skill for this role. You must be able to work on weekend and public holidays.
We create award-winning urban precincts, new communities, retail precincts, and workplaces to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.
Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets us all up for success.
If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link.
To find out more about us and to explore all other opportunities visit www.lendlease.com/careers
Job RequirementsJob Benifits
