Position : Customer Service Company : Safworks Sdn Bhd Contract : Full time
Salary : Undisclose
Location : Petaling Jaya, Selangor Postcode : 46100
Posting Date : 21 Nov 2022 Closing Date : 21 Dec 2022
Academic Qualification : Language Requirement : No
Job Description
Job Responsibility Job Requirement
Diploma in any course / fresh graduates are welcome to apply Availability to work in shift Highly discipline and responsible. Possess good communication, multi-task, interpersonal skills, problem solving skills and team player. Job Description
To handle all types of services request and inquiries from customer. To escalate, follow up and update the service request such EDD and resolution of vehicle repair to customer within the SLA. Support team for preparing BTS quotation and follow up. As contact point for vehicle breakdown - to coordinate and arrange team to attend the breakdwon and towing. Support team for BTS ticket escalation - to escalate the request to relevant team for further action, to support for quotation, follow up for approval and case closure via system. Daily performance report and monthly performance report. Collecting and analyzing customer feedback for service and quality improvement. To support the fleet admin operation to handle Roadtax, Puspakom and Insurance validity whenever is required. Job Type: Full-time
Salary: RM1,500.00 - RM2,000.00 per month
Job Requirements
Job Benifits Benefits:
Health insurance Opportunities for promotion Professional development Schedule:
Early shift Rotational shift Supplemental pay types:
Attendance bonus Education:
Diploma/Advanced Diploma (Preferred) Experience:
Customer support: 1 year (Preferred) Language:
Bahasa (Preferred) English (Preferred) Shift availability:
Day Shift (Preferred) Night Shift (Preferred)
Job Application
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