Position : Customer Service Company : Radiant Global ADC Sdn Bhd Contract : Full Time
Salary : RM2,500.0 - RM3,500.0 Per Month
Location : Cheras, Kuala Lumpur Postcode : 56100
Posting Date : 11 Nov 2022 Closing Date : 07 Sep 2023
Academic Qualification : Language Requirement : EN,MS
Job Description
Job Responsibility
To carry out other duties which may be assigned by the Management from time to time.Take and receive all customer calls in a professional and courteous manner as well as providing advice and support.
Log all calls into the ticketing system and entering details and accurate information into ticketing system.
Take end to end responsibility of the logged requests and monitor work progress to achieve customer SLA.
Provide first level troubleshooting to customer.
Dispatch onsite support if required.
Escalate cases to 3rd party vendor if required.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Follow communication procedures, guidelines and policies.
Generate Daily or Monthly reports based on customer's requirement.
Job Requirements
Candidates must at least SPM Level.
Excellent communications in English and Bahasa Malaysia.
Basic Knowledge of Microsoft excel and windows OS.
Experience in retail field is an added advantage.
Able to work in shift rotation.
Fresh graduate are encourage to apply.
Job Benifits
Annual Leave
Medical Benefit
Allowance
Good Working Environment
Job Application
To apply online for Customer Service, kindly click the button below.
