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Customer Relations Executive (Cantonese Speaking) (Customer Service - Hong Kong Market)

Job Information

Position : Customer Relations Executive (Cantonese Speaking) (Customer Service - Hong Kong Market)
Company : American Express (Malaysia) Sdn Bhd
Contract : Full Time

Salary : RM3,700.0 - RM7,000.0 Per Month

Location : Kuala Lumpur, Kuala Lumpur
Postcode : 50450

Posting Date : 01 Dec 2022
Closing Date : 15 Jan 2023

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : EN,ZH

Job Description


Job Responsibility

How will you make an impact in this role?

  • Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
  • Build meaningful relationship through consultative questioning to ensure added value for the customer
  • Enhance our customers' experience by identifying opportunities to offer products based on our Cardmembers' needs
  • Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Document necessary information
  • Re-prioritize to adapt to the ever-changing environment

Job Requirements

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible -- and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day - from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what IT means to continually set the standard for world class, customer-first service.

Skills and Qualifications:

  • Demonstrate personal excellence by remaining positive in difficult situations
  • Display a passion to serve by delivering extraordinary service in every interaction with our customers
  • The ability to work in a fast-paced environment as well as multitask and re-prioritise on a regular basis
  • Strong interpersonal, communication and listening skills
  • Strong verbal and written communication skills in Cantonese, Mandarin and English (This is to support native Cantonese speakers for the country of Hong Kong)
  • Confidence to position and promote products or services
  • Excellent negotiation, influential and resourceful skills
  • Analytical and problem-solving skills with strong attention to detail
  • Outstanding organisational skills

Preferred Skills and Qualifications:

  • High School Diploma or equivalent
  • Proficiency in Cantonese, Mandarin and English (This is to support native Cantonese speakers for the country of Hong Kong)
  • Shift flexibility - Able to commit to rotational shift, shift schedule rotates every 3 months.

Job Benifits

Offer of employment with American Express is conditional upon the successful completion of a background verification check, subject to applicable laws and regulations

Additional Details:

  • Location: Menara Prestige, Jalan Pinang, Kuala Lumpur office location
  • We are working in a hybrid mode whereby we work 2 days in the office and 3 days at home.

Why American Express?

There's a difference between having a job and making a difference.

American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don't make a difference without IT.

Don't live life without IT.

Benefits:

  • Dental allowances,
  • Miscellaneous allowance,
  • Medical Benefits,
  • Flexible Benefits - Customize your own plans
  • EPF & SOCSO
  • Yearly salary increment
  • Annual Leaves
  • Working Hybrid mode

Job Application

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