Job ResponsibilityBasic Salary: RM 2,300 - RM 2,700
JOB DESCRIPTION:
o Professionally Interact with customers via voice (end to end handling of calls) as part of inbound
and outbound function to provide information and assistance.
o Escalated complaints or requests via Service Requests & Trouble Tickets.
o Cross-selling of all products and services including all upgrades for product & packages.
o Spin-gating attempt for customers who request to downgrade their packs.
o Achieve productivity standards and goals while maintaining the highest level of customer service.
o Undertake any other duties as-and-when assigned by the Management.
o You will be accountable for meeting individual (KPIs) and team goals.
Job RequirementsJob Benifits
