Job ResponsibilityWe are hiring a Customer Care Admin to manage customer queries and complaints. Your duties include: process orders, modifications, and escalate complaints across a number of communication channels.
Ultimately, you will help to establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Job responsibilities:
1. Maintaining a positive, empathetic and professional attitude toward customers at all times.
2. Responding promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Monitor customer complaints on social media and reach out to provide assistance
5. Acknowledging and resolving customer complaints.
6. Knowing our products inside and out so that you can answer questions.
7. Processing orders, and requests.
8. Keeping records of customer interactions, transactions, comments and complaints.
9. Communicating and coordinating with colleagues as necessary.
10. Providing feedback on the efficiency of the customer service process.
11. Ensure customer satisfaction and provide professional customer support.
What we are looking for:
1. A TEAM Player.
2. 'Nothing is Impossible' attitude with a positive growth mindset.
3. Exceptional communication skills both verbal and written.
4. Self-starter who is comfortable in fast-paced environments.
5. An outstanding problem solver and proactive.
6. Ability to stay calm when customers are stressed or upset.
Job RequirementsJob Benifits
