Job ResponsibilityA tele-collector must be polite and sensitive toward customers while remaining committed to their purpose. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
- Perform outgoing calls to credit customers and collect outstanding payments according to SOP and regulation
- Take responsibility for resolving disputes while ensuring customer concerns are addressed properly and all parties related are duly notified
- Update account status and database regularly
- To ensure daily, weekly and monthly Key Performance Indicators (KPI) are met. To support and assist in effective implementation of collection strategies.
- Achieve target set on a month - to - month basis i.e. RM collected, percentage of account paid, percentage of instalment and / or arrears paid that contribute to collection team achievements.
Job Requirements- Minimum SPM qualification
- Experience in working with targets and tight deadlines
- Good knowledge of MS Office
- Good negotiation and persuasion skills
- Good time-management skills
- Self-motivated
- Basic Salary (RM1500) + Unlimited commission
Job Benifits- Medical Claim
- Training Provided
- Employee Discounts Benefits
- Free Parking
- EPF & Socso
- Annual Leave
- Bonus
