Position : Cantonese/mandarin Speaking Senior Customer Care Executive at KL (min 1 Year of Bpo Exp) Company : Global Outsourcing Company Contract : Full Time
Salary : RM3,800.0 - RM4,300.0 Per Month
Location : Kuala Lumpur, Kuala Lumpur Postcode : 41000
Posting Date : 21 Oct 2022 Closing Date : 05 Dec 2022
Academic Qualification : Diploma Language Requirement : EN,ZH
Job Description
Job Responsibility
Deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and live chat).
Professionally handle high volume of inquiries from clients and customers.
You will be accountable for meeting individual (KPIs) and team goals.
Understand and deliver business strategies and improve customer services through the execution of self-service.
Continuously identify work process improvements.
Job Requirements
High proficiency in English + Mandarin (Both written + Spoken) + Cantonese (Spoken)
Must be able to work on 9am to 6pm (9 hours per day, 5 days per week), and public holiday
Able to start work immediately (Intake date: October/November 2022)
Required experience: (SPM/Diploma/Degree holder) minimum 1 year call center / customer service;
Experienced in handling inbound calls would be an added advantage!
Job Benifits
Salary package: Basic Up to RM 4,000 + (Subject to the interview performance + Last withdrawn salary) + Allowance
Working Location: KL Sentral (Strategic working location reachable by public transport
MNC Working Environment.
Paid Training Provided (Intake date: October/November 2022)
Annual Leave
EPF + SOCSO
Job Application
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