Call Centre Operator

Position : Call Centre Operator
Company : Agensi Pekerjaan Asia Recruit Sdn Bhd
Contract : Full Time

Salary : RM1,850.0 - RM3,400.0 Per Month

Location : Petaling Jaya, Selangor
Postcode : 47500

Posting Date : 01 Nov 2022
Closing Date : 16 Dec 2022

Academic Qualification :
Language Requirement : EN

Job Responsibility

Requirements:

• SPM, Diploma, or Degree holder with relevant experiences.
• Fresh graduates are encouraged to apply.
• Good communication skills of written and spoken English.
• Willing to work on shift rotational shift basis. Shift Allowance will be provided.
• Good interpersonal and communication skills.

Job Requirements

• Handles and responds to customer enquiries and complaints via inbound calls.
• Follow according to the company's processes and procedures when dealing with all customer inquiries, issues and complaints are resolved
• Escalates any difficult and complex issues to team leader.
• Maintains a positive, empathetic and professional attitude towards customer.
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system.
• Shares customer feedback with relevant the team.

Job Benifits

Facilities & benefits:

• Attractive remuneration
• 5 Working Day with 2 Off Day in a week.
• Shift Allowance.
• OT Allowance.
• Training will be provided.

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