Job ResponsibilityAs a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
If this sounds like something you may be a good IT for, Read ON!!
You will play an important role in:
- To handle backend job (70%) & customer service job (30%)
- Handling all inbound calls, chat & email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
Job RequirementsTo be successful in this role, you will need to have:
- Candidate must possess at least an SPM and above.
- Required language(s): English & Mandarin (spoken).
- Fresh graduates who are interested to start their career in a call centre are also encouraged to apply - TRAINING Provided
- 9 working hours and includes of 1-hour lunch for rest.
- Applicants must be willing to work in Ara Damansara.
Job Benifits- 5 working days in a week
- EPF & Socso
- Annual leaves
- Medical leaves
- Quarterly staff recognition and appreciation
- Rest & relax area
- Staff recognition and appreciation
- Free Shuttle Van back and forth between Ara Damansara Lrt Station and office.
How this career will benefit you:
- Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
- STAR - System for Appraisal & Rewards - The STAR training is to help Startek employees to identify their weaknesses and to develop future leaders for the company.
- Additional benefits - Shift allowances, Performance incentives, and Overtime claims
Are you ready to make that career shift? Trust us, this role is always on-demand and you will grow a great portfolio with us. This opportunity does not come often. Apply now and we will talk to you soon.
