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World's Largest Food Delivery App-Online Mandarin Customer Service (Taiwan Market) Sunway Velocity

World's Largest Food Delivery App-Online Mandarin Customer Service (Taiwan Market) Sunway Velocity
Kuala Lumpur   Cheras
Full Time   Customer Service / Helpdesk
Webhelp APAC

Post12 Feb2020
Expiry13 Mar2020

Job Information

Position : World's Largest Food Delivery App-Online Mandarin Customer Service (Taiwan Market) Sunway Velocity
Company : Webhelp APAC
Contract : Full Time

Salary : RM3,000.0 - RM3,800.0 Per Month

Location : Cheras, Kuala Lumpur
Postcode : 55100

Posting Date : 12 Feb 2020
Closing Date : 13 Mar 2020

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : No

Job Description


Job Responsibility
  • Providing friendly and personal support to the Client community via various support channels
  • Being the first point of contact to handle and resolve user issues, such as trust and safety and violation of community guidelines reports
  • Being the voice of the Client team: understand the challenges users face and provide effective solutions
  • Addressing support issues and identify top user issues; work with the team to proactively address them and find relevant solutions
  • Evaluating workflows and propose recommendations to be more efficient, relevant and valuable both internally and externally

Job Requirements
  • Fresh Graduated is welcome to apply
  • At least 6 months customer service experience and above 
  • Minimum SPM and above
  • Extremely fluent in Mandarin and English (spoken and written)
  • Have prior Customer Service experience is preferable
  • Loves engaging with users on a friendly and personal level
  • Able to work for rotating shift

Job Benifits
  • EPF, SOCSO & EIS
  • Up to RM300 Night shift Allowance
  • Medical & Annual leave
  • Medical insurance plan
  • Fast Career Advancement Opportunity (6 months)

Job Application

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