Job ResponsibilityThe Welcomer is the ambassador of the guest relationships, being a major aspect of the work. She will be a reference for the guest who will find that she is the right person to contact because she inspires a friendly, safe & professional feeling.
The Welcomer will take any opportunity to collect the comments & preferences of the guest, or simply to talk freely. The Welcomer will always standby at the Lobby, she will have then many other opportunities to play this "Public Relations" role.
oThe Welcomer reports directly to and be guided during her / his shift by the Duty Manager.
oThe Welcomer will be the coordinator of the activity and would ensure the proper work of the guest relation operations.
oThe Welcomer will participate actively in the Front Office activity. Her mission is to reach the best satisfaction from all the guests staying at the Pullman Kuching.
oThe Welcomer has been elated for her perfect knowledge of the hotel procedures & standards, and for her guest relations skills. She then has to keep at any time of her duty a strong guest focus and to ensure in all details that each guest spends the most enjoyable stay possible.
Job RequirementsJob Benifits
