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Up to RM12K Native Korean Speaking Call Center Team Lead @ TTDI (near Bandar Utama MRT)

Job Information

Position : Up to RM12K Native Korean Speaking Call Center Team Lead @ TTDI (near Bandar Utama MRT)
Company : The Global Outsourcing Company
Contract : Full Time

Salary : RM10,000.0 - RM12,000.0 Per Month

Location : Taman Tun Dr Ismail, Kuala Lumpur
Postcode :

Posting Date : 05 Nov 2019
Closing Date : 05 Dec 2019

Academic Qualification : Bachelor's Degree
Language Requirement : No

Job Description


Job Responsibility
  • To ensure desired customer delight by providing a satisfactory response to customer interaction.
  • Manage Customer Interactions through inbound & outbound voice contact.
  • Evolve more effective work process for improving customer interactions.
    Constantly monitor & review performance metrics for achievement of objective.
  • Contribute inputs towards sales & marketing plans.
  • To interface with respective work centre for resolution of complaints.
  • Manage resolution of biling queries/ issues.
  • To track & ensure closure of complaints.
  • To effectively manage Contact Centre operations for constant performance achievements.
  • Identify relevant training needs of agents & ensure effective implementation.
  • Effectively manage shift operations.
  • Interface with IT /HR/ Training/ Quality, and Collate date & generate MIS report.

Job Requirements
  • Native KOREAN, linguistically strong in English & Korean is a MUST, reading & writing (as a candidate is required to handle Korean speaking clients)
  • Minimum of 2 years’ Team Lead / Manager experience in the customer service / BPO / call center industry.
  • Candidate possess 2 years and above experience customer service agent is also encouraged to apply.
  • A leader to articulate, supervise and elevate team’s performance in measure with growing KPI’s provide ongoing support and feedback to the agents and to ensure all client deliverables are met and keep raising the company’s standards.
  • Assertive & Attentive to detail kind of leader but encourages growth mindset, encourages learning and elevating performance of the best talents in the team.
  • Able to work rotational shift (9am - 11pm, 9 hrs per shift, 5 working days per week including weekend & Public Holidays).

Job Benifits
  • SALARY: RM10,000 - RM12,000
  • Working Visa
  • Relocation flight ticket
  • Health & Medical Insurance
  • Rest & Relax area
  • Training (with salary paid) 
  • Global exchange program (Malaysia, Japan, Korea & etc); and
  • Annual Leave & Medical leave.

Job Application

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