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Up to RM 4,000 Mandarin Speaking Telco Technical Support @ PJ (17 May Intake)|Troubleshooting knowledge is required!

Job Information

Position : Up to RM 4,000 Mandarin Speaking Telco Technical Support @ PJ (17 May Intake)|Troubleshooting knowledge is required!
Company : Global Outsourcing Company
Contract : Full Time

Salary : RM3,100.0 - RM4,000.0 Per Month

Location : Petaling Jaya, Selangor
Postcode :

Posting Date : 23 Apr 2021
Closing Date : 22 Jun 2021

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : English,Chinese

Job Description


Job Responsibility
  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
  • Resolve customer queries efficiently and escalate problems promptly.
  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain the systems and networks of the provided services
  • Ensure necessary and appropriate follow up actions are taken.
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Job Requirements
  • Good command of Mandarin (Speaking Only) and English (spoken & written)
  • Possess at least SPM qualification or IT related education qualification.
  • IT related experience is required. 
  • Must have no issue to work for rotational shift, 9hrs per shift (7am - 4pm; 10am - 7pm; 12pm - 9pm; 2pm - 11pm; 5pm - 2am), work 5 rotational days, 2 off days per week 
  • Must have no issue to work based at Ara Damansara (Reachable by Ara Damansara LRT)
  • Good communication skill, analytical & problem solving skill
  • Computer literate & IT savvy
  • Must be able to start work on 17 May 2021

Job Benifits
  • Salary Package: Basic RM2300 + Mandarin Language Allowance RM800 + Night Shift Allowance + KPI Allowance + OT Claim +  (Average monthly salary RM3100- RM4000)
  • Training provided (with basic salary paid)
  • Gym facilities 
  • Rest & Relax Area
  • Free shuttle van to work (Drop off / pick up point: Ara Damansara & Kelana Jaya LRT, Subang Jaya KTM)
  • Free courses with certificate provided
  • Annual Leave
  • EPF + SOCSO

Job Application

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