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Up to RM 3,000 Proficient English Hospitality Customer Support Executive @ PJ (28 June intake!) | (Open to Fresh Grad)

Job Information

Position : Up to RM 3,000 Proficient English Hospitality Customer Support Executive @ PJ (28 June intake!) | (Open to Fresh Grad)
Company : Global Outsourcing Company
Contract : Full Time

Salary : RM2,500.0 - RM3,000.0 Per Month

Location : Petaling Jaya, Selangor
Postcode :

Posting Date : 02 Jun 2021
Closing Date : 02 Jul 2021

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : EN

Job Description


Job Responsibility
  • Building and Managing relationships with the hotel partners to increase their engagement, minimize churn risk and increase the scale of their business and increase client profit share.
  • Proactively identify improvement areas for the partners and advise them to improve property performance metrics such as revenue, occupancy, review ratings on client App and OTAs.
  • Handle urgent escalations from owners and provide on call resolution regarding Reconciliation issues, penalty clauses, commercial disputes and tech issues.
  • Resolve complex issues involving multiple stakeholders such as Country teams, Central Ops teams, tech teams etc.
  • Lead Re- Negotiation discussions with Property owners whenever needed.
  • Lead initiatives to reduce Denied customer check-ins, blocked rooms, guest escalations etc.
  • Increase profit for client through sales of Value Added Services to the hotel Partners.

Job Requirements
  • Proficient English communication (spoken & written).
  • Candidate must possess a minimum of SPM education qualification.
  • Fresh Graduates are welcome to apply for this role.
  • Candidate must be willing to work for a 24-hrs rotational shift, requires to work only 9 hours per day/shift; 5 days per week
  • Must be able to work at Ara Damansara (location nearby the Citta Mall & Ara Damansara LRT station)
  • Preferably possess own transport for travelling to office.
  • Able to join the intake on 28th June 2021!

Job Benifits
  • Salary package: Basic Salary RM 2,500 + KPI Allowance up to RM 500
  • Working Location: Ara Damansara (reachable by Ara Damansara LRT)
  • Free Training will be provided (Basic salary is given)!
  • Interview Tips provided!
  • Internal promotion opportunity
  • Free Shuttle Service provided (Pickup or Dropoff points: Ara Damansara LRT, Subang Jaya KTM.)
  • Annual Leave & Medical Leave
  • EPF & SOCSO
  • Pool Facilities + Rest & Relax Area + Cafeteria
  • MNC work environment

Job Application

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