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Traditional Mandarin Speaking Vip Customer Support (KL) RM 3,800+

Job Information

Position : Traditional Mandarin Speaking Vip Customer Support (KL) RM 3,800+
Company : Global Outsourcing Company
Contract : Full Time

Salary : RM3,800.0 - RM4,300.0 Per Month

Location : Kuala Lumpur, WP Kuala Lumpur
Postcode : 42000

Posting Date : 02 Jul 2022
Closing Date : 16 Aug 2022

Academic Qualification : Diploma
Language Requirement : EN,ZH

Job Description

Job Responsibility
  • Resolving customer queries through calls, emails, and live chats
  • Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform
  • Following up with customers to ensure their issues are resolved
  • Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
  • Constantly work towards improving customer experience
  • Handle customers and vendors requests, as well as external communication with them

Job Requirements
  • High proficiency in English + Mandarin (Both written + Spoken) + Cantonese (Plus Point)
  • Candidate possess with 6 months of customer service / call-center / front desk or any relevant experience is preferred.
  • Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
  • Able to start work immediately (Intake date: July 2022)
  • Required experience: (Diploma holder) minimum 1 year call center / customer service; (SPM holder) minimum 3 years call center / customer service
  • Degree Holder (Without experience) is welcomed to apply!
  • Experienced in handling livechat would be an added advantage!

Job Benifits
  • Salary package: Basic Up to RM 3,500 + Allowances (Average can up to RM4,000)
  • Working Location: KL Sentral (Strategic working location reachable by public transport
  • MNC Working Environment.
  • Paid Training Provided (Intake date: July 2022)
  • Annual Leave

Job Application

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