Job ResponsibilityTicketing
Ticketing Selling on multiple Point of Sale systems such as ePOS and Embedd;
Adheres to all Policies and Procedures in place for ticketing and guest services;
Supporting Self-serving kiosks functions across all units;
Ensuring work units are clean and tidy;
Ensuring all stock is accounted for and request for replenishment made when needed;
Cashiering
Handling various payment methods such as cash, credit / debit card, WeChat pay, Alipay and e-comp slip;
Understands importance of reconciliation and how to adhere to policies and procedures for till operations;
Adheres to all Policies and Procedures in place for cashiering set out by Finance and Ticketing department;
Rotate in all units for ticketing and guest services as required;
Working various types of shifts according to operations timings during peak and off peak periods;
Guest Services
Manpower schedule, handling team members
Assisting in all aspects of customer service such as answering guest enquiries and handling guest feedback;
Assisting guests with tagging of wristbands across all units;
Supporting the wider team in queue management across all units;
Handling situations such as lost children and lost property in adherence to the SOPs in place by management;
Job RequirementsJob Benifits
