[Telco Line] Customer Service - English/Mandarin Speaker

Position : [Telco Line] Customer Service - English/Mandarin Speaker
Company : Aegis Bpo Malaysia Sdn. Bhd.
Contract : Full time

Salary : Undisclose

Location : Petaling Jaya, Selangor
Postcode :

Posting Date : 07 Nov 2022
Closing Date : 07 Dec 2022

Academic Qualification :
Language Requirement : No

Job Responsibility
Job Description
You will play an important role in:
-Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products
-To exceed customers' expectations in terms of customer service & accurate information.
-Work in a team to achieve the required KPI elements and SLA.

Requirements:
-Candidate must possess at least an SPM and above.
-Required language(s): English. or Mandarin (spoken).
-Fresh graduates who are interested to start their career in a call center are also encouraged to apply - TRAINING Provided
-Applicants must be willing to work on rotational shifts.
-Each shift consists of 9 working hours and includes of 1-hour lunch for rest.
-Applicants must be willing to work in Ara Damansara

Salary &
Job Requirements

Job Benifits
Benefit:
-Rest & relax area
-EPF
-Socso
-Annual leave
-Medical leave
-The office is located nearby shopping malls and housing area
-Shuttle van available in nearby LRT/KTM station
-Startek hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)

How this career will benefit you:
Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
STAR - System for Appraisal & Rewards - The STAR training is to help Aegis employees to identify their weaknesses and to develop future leaders for the company.
Additional benefits - Shift allowances, Performance incentives, and Overtime claims

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