Team Leader - Telemarketing

Position : Team Leader - Telemarketing
Company : AIA Berhad
Contract : Full Time

Salary : RM3,000.0 - RM5,000.0 Per Month

Location : Kuala Lumpur, Kuala Lumpur
Postcode : 50250

Posting Date : 23 Nov 2022
Closing Date : 22 Jan 2023

Academic Qualification :
Language Requirement : EN,ZH

Job Responsibility

• Lead and manage telemarketing team to achieve Key Performance Indexes (Sales Targets).
• Handle and resolve enquiries escalated from team members as and when necessary.
• Ensure all team members understand the company policies and management procedures.
• Ensure team members are familiar with product knowledge and program specifications.

Job Requirements

• Degree holders with minimum 2 years experience in managing a telemarketing team. Non-degree holders with relevant experience will also be considered.
• Candidates with Pre Contract Examination (PCE) in Life / General Insurance would have an added advantage
• Strong leadership and people management skills
• A bottom-line performance-driven personality
• Good team building and interpersonal skills with the ability to communicate with people at all levels
• Excellent training, coaching, analytical and problem-solving skills
• Strong command of Mandarin and the ability to speak other languages / dialects would be an added advantage

Job Benifits

• Annual Leave
• Medical and Hospitalisation Leave
• Medical Benefits
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided

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