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Systems Analyst

Systems Analyst
Selangor   Cyberjaya
Full Time   IT / Software
Commerce Dot Com Sdn Bhd

Post31 Jan2019
Expiry02 Mar2019

Job Information

Position : Systems Analyst
Company : Commerce Dot Com Sdn Bhd
Contract : Full Time

Salary : RM2,500.0 - RM7,000.0 Per Month

Location : Cyberjaya, Selangor
Postcode : 63000

Posting Date : 31 Jan 2019
Closing Date : 02 Mar 2019

Academic Qualification : Bachelor's Degree
Language Requirement : English,Bahasa Malaysia

Job Description

Job Responsibility
  • Provide the Second Level Support (L2) for ePerolehan System and any other system embarked by the company;
  • Perform a daily monitoring on Help Desk System operations to ensure logged incidents and requests are escalated to appropriate level and resolved incidents and requests are closed accordingly;
  • Liaise with Customer Service and Command Center (L1) to provide the best possible support to the users and to ensure that the support services meet the targeted SLA;
  • Analyze the pattern of the incident logged and propose and recommend the best course of action to resolve the issue that are cost effective;
  • Propose and recommend the best solution for any program fixes based on the analyzed patterns;
  • Prepare program specification for program fixes and to test and review program fixes as per the specification;
  • Provide the interim solution to address issues and to identify the possible risks and impacts of the said interim solution (this interim solution being proposed while waiting for the program fixes to be developed);
  • Test and validate every fix to ensure these fixes address and resolve the issues being logged;
  • Provide documentation for every interim fix in term of categorization/impact to ensure each fix is being executed properly in the Production Environment;
  • Report and document weekly progress of on-going tasks and issues on related matters;
  • Review applications in production stage and propose enhancements and improvements as required by users, change of policy and procedures or constraints in technology in terms of effort required, timeline, financial and impacts on implementation and usage; and
  • Continuously  enhance   expertise   and   knowledge   on problem-solving, root cause analysis, application development and other related technology and
    • Sets Clear Directions
    • Engages the Customer
    • Develops Self and Others
    • Leads and Manages Change
    • Builds Innovative and Critical Thinking
    • Drives for Results
    • Fosters Teamwork
    • Communicates with Impact

Job Requirements


Receive incident and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams. Prepare, design, assist and review software development activities to ensure the productivity of the developement in accordance to business growth in the organizational stratergy.


    • BSc degree in computer science, engineering or related discipline.
    •  2-4 years of experience in system support & analyst and demonstrate an excellence & expertise in the fields software development activities.


  • Experienced in system support.
  • Knowledgeable of business process and operation.
  • Experienced in systems development methodologies, regulations, guidelines, and associated
  • Experienced in Unix/Linux operating
  • Experienced  in   Java   programming, PHP programming and SQL.
  • Experienced  and   understanding in software management
  • Understanding in creating and reviewing technical documentation, including project plans, test procedures, and design documents

Job Benifits
  • KWSP
  • Medical for staff, spause and children
  • Phone, standby and shift allowance
  • Annual and medical leave shall be in accordance with the prevailing Labour Law

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