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Support Engineer

Job Information

Position : Support Engineer
Company : Service4u Sdn Bhd
Contract : Full Time

Salary : RM2,500.0 - RM4,500.0 Per Month

Location : Bandar Sri Damansara, Kuala Lumpur
Postcode : 52200

Posting Date : 18 Mar 2021
Closing Date : 07 May 2021

Academic Qualification :
Language Requirement : No

Job Description


Job Responsibility
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles

Job Requirements
  • BS degree or diploma in Information Technology, Computer Science or equivalent
  • Proven working experience in enterprise technical support, IT support or as a technical engineer
  • Basic knowledge of Unix/Linux systems, utilities, and scripting
  • CloudPBX/VoIP knowledge and experience are advantages
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills

Job Benifits
  • Medical benefit.
  • Travel allowance
  • Food and accommodation reimbursement for outstation visit.


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