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Supervisor (Queensbay Mall)

Job Information

Position : Supervisor (Queensbay Mall)
Company : Golden Screen Cinemas Sdn Bhd
Contract : Full Time

Salary : Undisclose

Location : Bayan Lepas, Pulau Pinang
Postcode : 11900

Posting Date : 09 Nov 2019
Closing Date : 09 Dec 2019

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : English,Bahasa Malaysia

Job Description


Job Responsibility
  • Ensure fast and efficient service by proper staff scheduling
  • Attend to customer complaints and enquiries
  • Ensure crew provides customers with the required information and assistance
  • Cross check and approve the duty roster and monitor the attendance
  • Ensure proper cash handling
  • Ensure and maintain food quality and hygiene
  • Ensure and maintain all facilities and cleanliness are adhered to Company’s standard
  • Ensure all safety precautions according to laws and regulations
  • Ensure Standard Operating Procedure and PAT card scripts are followed
  • Maintain work discipline and report any staff misconduct to Manager on Duty
  • Attend and conduct pre-investigation on staff misconduct
  • Assist in briefing, training and coaching new and existing crew
  • Assist in reporting and documentation
  • Perform any ad hoc tasks as assigned by management

Job Requirements
  • Minimum 2 years of working experience in related field
  • Fresh graduates are encouraged to apply
  • Good interpersonal skills and team player; able to multitask and work under pressure
  • Customer service oriented with pleasant personality and able to interact well with all levels
  • Ability to work in fast paced environment
  • Computer literate and good in Microsoft Office
  • Willing to work shifts, weekends & public holidays
  • Experience in the service industry would be an added advantage
  • Possess own transportation and willing to travel when necessary

Job Benifits
  • Quarterly performance bonus and cash incentives
  • Medical benefits
  • Dental benefits
  • Free movie passes
  • Comprehensive leave
  • Group Term Life & Personal Accident Insurance Coverage
  • Staff discounts
  • On the Job Training
  • Career growth opportunities
  • Fun recreational activities

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