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Supervisor Cum Shareholder Services

Supervisor Cum Shareholder Services
Selangor   Cyberjaya
Full Time   Business / Mgmt Consulting

Post29 Jun2020
Expiry28 Aug2020

Job Information

Position : Supervisor Cum Shareholder Services
Company : RBC
Contract : Full Time

Salary : Undisclose

Location : Cyberjaya, Selangor
Postcode :

Posting Date : 29 Jun 2020
Closing Date : 28 Aug 2020

Academic Qualification :
Language Requirement : No

Job Description

Job Responsibility
  • Accurate and timely execution of agreed day to day processes supporting the registry management, distribution/redemption, transfer, and conversion functions across a range of Shareholder Services structures, including input and validation of manual records to cash and transaction reconciliation logs, register update, cash management, sending notice and confirmations, and presentation metrics and control data.
  • Understanding and execution of mandatory escalation processes in accordance with agreed procedures.
  • Refer queries in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework
  • Build productive relationships with internal departments, and create working relationships as part of the wider Malaysia Client Operations Team and support cross-working and operational improvement initiatives
  • Ensure allocated activities are conducted in accordance with procedures and support the governance and control through risk awareness
  • Adhere to all RBC Investor & Treasury Services Policies and Procedures at all times.

Job Requirements

What is the opportunity? RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements - income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally. The Supervisor, Shareholder Services is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures supported by the business, supported by the 'maker checker' process control function. Adherence to the mandatory escalation processes in accordance with agreed procedures when required is essential. Works closely with manager of department to achieve department and organization goals. Supporting region : Australia (5.30am - 2.30pm)

What do you need to succeed? Must-have

  • Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
  • Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
  • Good organization skills, ability to priorities workloads to meet tight deadlines.
  • People oriented skill
  • Risk acumen


  • Experience business administration and / or relevant operational knowledge and experience
  • University degree or equivalent desirable.
  • Relevant systems knowledge desirable, including Excel and other Microsoft Office applications

What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • A world-class training program in financial services
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Benifits

  • EPF
  • Annual Leave

Job Application

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