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Customer Service Officer

Job Information

Position : Customer Service Officer
Company : 8VI Malaysia Sdn Bhd
Contract : Full Time

Salary : RM2,800.0 - RM3,800.0 Per Month

Location : Mid Valley City, Kuala Lumpur
Postcode : 58000

Posting Date : 10 Nov 2022
Closing Date : 04 Jan 2023

Academic Qualification :
Language Requirement : EN,MS,ZH

Job Description


Job Responsibility

Job Description:


We are looking for motivated and engaging individuals who want to offer 8VI customers an  excellent and efficient customer experience consistently.
At 8VI, we believe in hard work, a fun environment, and an uplifting work ethic for growth. We believe each customer interaction is an opportunity to make a positive impact in lives seeking to improve themselves.

 

  • As part of the Customer Service Team, the Customer Service Executive is expected to deliver prompt and accurate assistance to customers reaching out for support by leveraging interpersonal skills, automation technology and current knowledge of internal teams and processes. Understanding 8VI's digital strategy and how we plan to scale is key to providing customer solutions based on their needs. 
  • The Customer Service Team will also need to work closely with other internal teams to stay current on product features and events to address customer expectations, queries, requests, and issues. They will constantly monitor the needs and feedback of customers to determine patterns for better service automation and efficiency without compromising customer satisfaction. 
  • The Customer Service Executive needs to function comfortably in a fast-paced, technology-based environment and effectively nurture relationships by providing a consistent managed experience.


Job Requirements

Key Qualifications/Requirements:


  • Diploma or equivalent
  • At least 1 year of experience in Customer Service. Candidates with no prior experience are welcome to apply.
  • Prior experience in customer support with good customer service skills
  • Excellent communication and interpersonal skills
  • High technical aptitude with willingness to learn new applications and take up challenges
  • Ability to sustain high accuracy and work performance
  • Strong comprehension and pattern identification skills
  • A solid team player
  • Familiar with MS Office and Salesforce is a plus
  • Basic technology knowledge and experience is a plus

Job Benifits
  • 13 months bonus
  • Team incentive
  • Insurance coverage
  • Training Development coverage
  • High Team work environment
  • Friendly team member
  • Career Advancement Opportunities
  • Near to public transport (LRT and KTM)
  • Team Building

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