Position : Service Manager Company : Ip Core Sdn Bhd Contract : Full time
Salary : Undisclose
Location : The Gardens, Kuala Lumpur Postcode : 59200
Posting Date : 05 Nov 2022 Closing Date : 05 Dec 2022
Academic Qualification : Language Requirement : No
Job Description
Job Responsibility As a Service Manager, you will need to ensure a business' customers receive outstanding support and all their needs are met.
You will play an important role in *Investigates & monitoring customer's complaints on quality, delivery, service etc and recommends corrective measures. *Implements effective processes for customer service and technical representatives to interact with customers via telephone, email, live chat, or instant message etc. *Monitors and reviews processes for ways to make procedures more time and cost-effective. *Coordinates with sales department to incorporate plans to increase customer satisfaction. *Operating as the lead point of contact for all operation matters specific to assigned VVIP/VIP customers. *Perform customers health check by monitor performance of services subscribed by customer for SLA and contract compliance. *Proactively monitor the situation and manage customer during fault outages. *Ensure the timely and successful delivery of Service Order & Solutions according to customer needs and objectives. *Provide service performance review & SLA report submission to customers in a timely manner *Clearly communicate the progress of monthly/quarterly initiatives for the Job Requirements
Job Benifits benefits of the customer to internal and external stakeholders. *Attend Project kick-off meeting to establish relationship with customers and get to know the relevant stakeholders related to the projects.
To be successful in this role, you will need to have *At least Diploma in Engineering / IT or similar. *At least 2-5 Year(s) of working experience in the related field. *If you are currently working in Information Technology / Telecommunication Industries, you are strongly encouraged to apply. *Excellent client-facing and internal communication skills, Excellent written and verbal communication skills. *Mature and positive attitude, strong sense of quality and responsibility, able to work well in a fast- paced, multi-cultured dynamic environment. *Ability to work on deadlines and under pressure
Job Application
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