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Service Advisor

Job Information

Position : Service Advisor
Company : Minsoon Credit Corpn. (M) Sdn Bhd
Contract : Full Time

Salary : RM2,000.0 - RM3,500.0 Per Month

Location : Seremban, Negeri Sembilan
Postcode : 70100

Posting Date : 01 Apr 2021
Closing Date : 11 May 2021

Academic Qualification : Diploma
Language Requirement : English,Malaysia

Job Description

Job Responsibility
  • Meet and greet service customers promptly in a professional and courteous manner.
  • Inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
  • Assist all customers (retail and shop) in selecting suggested service in a friendly, professional, and efficient manner
  • Utilize walk around process to increase customer awareness of vehicle condition and build rapport
  • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost- estimate, promised time of delivery or recommended services.
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
  • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.
  • Maintain value, quality, and integrity

Job Requirements
  • Automotive /business diploma or a related field, or equivalent experience
  • Automotive workshop process and product knowledge
  • Ability to negotiate and sell
  • Ability to communicate technical information in a simple manner
  • Ability to demonstrate empathy and respond to others
  • Strong organizational and prioritization skills with the ability to multitask
  • Excellent problem solving and conflict resolution skills
  • Great attitude with high-energy personality.Strong desire to help people Outstanding communication skills in both verbal and written.
  • The ability to effectively respond to and meet the needs of a diverse client base
  • Excellent communication and customer service skills.
  • Professional appearance and work ethic.
  • Strong desire to help people
  • Self-motivated, goal oriented, and ability to work within a fast paced environment
  • Valid driver's license
  • Able to converse in mandarin is an added advantage

Job Benifits
  • Annual Leave
  • Medical Leave
  • Medical benefits
  • Training
  • EPF
  • SOCSO 

Job Application

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