Job ResponsibilityResponsibilities:
? Familiarise with tools and services offered by Lazada to sellers, with the focus of communicating
and encouraging sellers to adopt relevant tools and services to improve their performance
? Analyse sellers' business performance to support sellers with insights on tools adoption, relevant
practices to improve business performance on Lazada. This includes understanding trends on
seller's performance, practices on Lazada, and advise sellers accordingly on the best steps to gain
advantage to achieve better performance
? Reach out and incubate 20-30 of seller a day via calls, Whatsapp conversations, Internal Lazada
Chatting App (DingTalk) and other means applicable
? Build rapport with sellers and provide positive consultation experience with:
? Friendly and professional support during calls & conversations
? Accountability & Ownership - calling back on time
? Adjusting to the sellers' pace and needs
? Escalating matters - in case business owners raises issues outside of scope and support
? Ensure daily & monthly targets are met
? Adhere to communication procedures, guidelines and policies to ensure positive seller experience
? Familiarise with e-commerce knowledge and market trends to devise business strategies
Job RequirementsJob Benifits
