Job ResponsibilityResponsibilities
o To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required.
o Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare and review written documents accurately and completely.
o Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel
o Issuing invoices.
o Promote awareness of Hotel and brand image internally and externally via e-blast (e.g., brochures, promotional materials).
o Use sales techniques that maximize revenue while maintaining existing guest loyalty to the Hotel / Company. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
o Responding to and coordinating all internal meeting requests with 24 hours
o To record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by superior.
o Ensure on efficient tracking system of all events into GSR
o Up-keep of a client and agents database - updating where necessary to allow effective promotions. Issuing of corporate rates and travel agents contract
o Compilation of weekly overview sheets to all departments including communication and administration of ancillary services.
o Ensure that mailing list is handled properly, Courier packages are recorded and collected and at end of month hand over the billing details to Finance department.
o Maintain lists / order stock of brochures
o To liaise at all times with all team members and work as a team to reach targets set by the management
o To encourage repeat business by networking with current clients.
o Follow all company policies and procedures.
o Ensure personal appearance is clean and professional.
o Maintain confidentiality of proprietary information; protect company assets.
o Answer telephones using appropriate company standards and etiquette.
o Develop and maintain positive working relationships with other team members.
o To undertake any other job assignment given by the superior
Job RequirementsJob Benifits
