Job ResponsibilityThis position is responsible to coordinate and assist the sales team with daily sales general administration activities including managing schedules, maintaining a document filing system, communicating relevant information, and updating the database. Responding to an inquiry from customers and giving after-sales support when requested.
Responsibilities:
1. Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, coordinating with Logistics personnel to convey/update delivery or shipment information to the customers, and informing them of delays if any.
2. Support sales team to attain sales target, communicating with the sales team on the status of order and position of sales.
3. Assist Sales & Marketing Manager & team to prepare & issue customer quotations and Issue 4. Proforma Invoice upon receiving customers' PO or order confirmation.
5. Follow up with customers for requesting their acknowledgment by signing back the PI.
6. Follow up with customer (normally is an oversea customer) for advance or deposit payment within required dateline, to inform superior if the customer did not pay the advance payment/ deposit within the time frame.
7. Process Sales Orders of Customers promptly to the relevant involved department such as factory, purchasing, logistics, and accounts.
8. Coordinate with relevant departments on new customer registration and requirements.
9. To issue samples request form upon receiving instruction from the Sales team and liaise with logistics & store for the sample arrangement and delivery.
10. Developing and maintaining accurate information of documents, as well as ensuring proper filing systems of all important documents such as Customer purchase orders, Quotation, Proforma Invoices, and so forth.
11. Data entry, update customer database and sales record database; compile sales and revenue report and prepare monthly sales report.
12. To follow up collection of down payment, partial payment, and due debts from customers.
13. Any other duties as may be assigned by immediate superior/management.
Job requirements:
1. Candidate must possess at least SPM/ STPM/ Diploma/Advance Diploma, Bachelor's degree in Business Administration, or relevant qualifications
Minimum 1 - 2 years of relevant working experience.
2. Proficient in MS office
3. Good command of English and Malay (spoken and written), Mandarin capability will be an added advantage.
4. Independent, self-motivated, pleasant personality, and able to interact with all levels of people
Job RequirementsJob Benifits
