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(RM5500) English Speaking Team Lead - Quality Analyst Johor (BPO)

Job Information

Position : (RM5500) English Speaking Team Lead - Quality Analyst Johor (BPO)
Company : Global Outsourcing Company
Contract : Full Time

Salary : SGD4,000.0 - SGD5,500.0 Per Month

Location : Nusajaya, Johor
Postcode :

Posting Date : 30 Jul 2020
Closing Date : 29 Aug 2020

Academic Qualification : Secondary/SPM/'O' Level
Language Requirement : English,Chinese

Job Description


Job Responsibility
  • To provide support to the Operation team to meet and sustain client targets by providing accurate & timely analysis
  • Looking at ways to improve Quality of transactions & efficiency
  • Ensuring compliance to monitoring and feedback process by meeting audit targets
  • Call monitoring & variance reporting.
  • Providing the complaints findings to the client in a timely manner.
  • Timely feedback to QAs.
  •  Career development & T&A of QAs
  • Assisting the Quality Manager / Quality owner in meeting the contractual requirements
  • Ability to lead and manage a team of minimum 10 - 15 agents on average.

Job Requirements
  • Candidate must possess at least a SPM/O-Level in any field.
  •  Candidate must have at least 1 year of supervisory experience in the contact center.
  •  Candidate with at least 1 year of QA experience has an added advantage.
  • Able to communicate to all levels within the organization
  • Good analytical, interpersonal & management skills.
  • MS Office – Excel – Intermediate Level
  •  Proficient in English and Malay; both oral and written.
  • Maintain a positive attitude in all situations.
  • Ability to work independently and in a team
  •  Knowledge of 7 Quality Control tools and the knowledge of variation management is an added advantage
  • Have no issue to work on 24 Hours Rotational Shift, 9 Hours per Shift, 6 days per week.
  • Basic user-level knowledge of Operating Systems (Windows 7).

Job Benifits

WORKING HOUR:

 

24 HOURS ROTATIONAL SHIFT, 9 HOURS PER SHIFT, 6 DAYS PER WEEK.

 

 

REMUNERATION PACKAGE:

 

  • Basic Monthly Salary: Up to RM 5,500 (subject to applicant’s last withdrawn salary & interview performance)
  • EPF and SOCSO 
  • Annual Leaves
  • Facilities: Cafeteria, Rest & Relax Zone
  • MNC Working Environment
  • FREE Shuttle Service (24-hrs available)

 

Pick Up/ Drop off point:

 

  • Taman Universiti Jusco
  • Skudai Parade
  • Skudai SHELL
  • Kip Mart Tampoi
  • City Square
  • Permas Jaya BHP
  • Bukit Indah Allianz Bank
  • Gelang Patah SHELL
  • Nusa Height
  • Larkin Sentral KFC
  • Rumah Iskandar Malaysia

Job Application

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